Shipping Policy

All of our hair systems are made to order, as such our delivery timing is at least 14 days for hair systems. 

If you require a hair system urgently, please contact our team at [email protected] and inform us of your timeline. Our team will advise you accordingly depending on our order volume at the time of your request.

Shipping is currently available to the following countries:

• Singapore
• United States
• Canada
• Australia
• United Kingdom
• Malaysia
• Taiwan
• Hong Kong
• Japan
• South Korea
• Indonesia
• Philippines
• Vietnam
• Thailand
• Brunei
• United Arab Emirates (UAE)
• Italy
• Spain
• France
• Germany
• New Zealand

For shipping to other countries, please contact [email protected]

Shipping fees and duration

To Singapore

Shipping fee: SGD $3 (free for all orders above SGD $50)

Shipping duration: 14 – 21 business days from the date of order.

Taxes: There are no taxes for Singapore orders.

To United States

Express shipping: SGD $45 (about USD $35), 21 – 28 calendar days from the date of order.

To Canada

Normal shipping: SGD $20 (about CAD $22), 28 – 35 calendar days from the date of order. 

Express shipping: SGD $45 (about CAD $50), 21 – 28 calendar days from the date of order.

To Australia

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $35 (about $41 AUD), 21 – 28 calendar days from the date of order.

To United Kingdom

Normal shipping: SGD $10 (about £6), 31 – 38 calendar days from the date of order. 

Express shipping: SGD $40 (about £23), 21 – 28 calendar days from the date of order.

To Malaysia

Normal shipping: Free, 21 – 28 calendar days from the date of order. 

Express shipping: SGD $30 (about MYR 95), 21 – 28 calendar days from the date of order.

To Taiwan

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $30 (about TWD 740), 21 – 28 calendar days from the date of order.

To Hong Kong

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $30 (about HKD 181), 21 – 28 calendar days from the date of order.

To Japan

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $40 (about JPY 4,900), 21 – 28 calendar days from the date of order.

To South Korea

Normal shipping: Free, 25 – 32 calendar days from the date of order. 

Express shipping: SGD $40 (about KRW 34,400), 21 – 28 calendar days from the date of order.

To Indonesia

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $25 (about IDR 525,000), 21 – 28 calendar days from the date of order.

To Philippines

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $30 (about PHP 1390), 21 – 28 calendar days from the date of order.

To Vietnam

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $30 (about VND 611,000), 21 – 28 calendar days from the date of order.

To Thailand

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: SGD $25 (about THB 610), 21 – 28 calendar days from the date of order.

To Brunei

Normal shipping: Free, 28 – 35 calendar days from the date of order. 

Express shipping: BND $30, 21 – 28 calendar days from the date of order.

Customs duties and taxes: There are no duties and taxes for all orders.

To United Arab Emirates (UAE)

Normal shipping: SGD $90 (about 30 AED), 28 – 35 calendar days from the date of order.  

 *Returns are not supported for UAE currently.

To Italy

Normal shipping: SGD $10 (about €7), 28 – 35 calendar days from the date of order. 

Express shipping: SGD $40 (about €27), 21 – 28 calendar days from the date of order.

To Spain

Normal shipping: SGD $10 (about €7), 28 – 35 calendar days from the date of order. 

Express shipping: SGD $40 (about €27), 21 – 28 calendar days from the date of order.

To France

Normal shipping: SGD $10 (about €7), 28 – 35 calendar days from the date of order. 

Express shipping: SGD $40 (about €27), 21 – 28 calendar days from the date of order.

To Germany

Normal shipping: SGD $10 (about €7), 28 – 35 calendar days from the date of order. 

Express shipping: SGD $40 (about €27), 21 – 28 calendar days from the date of order.

To New Zealand

Express shipping: SGD $45 (approx. NZD $61), 21 – 28 calendar days from the date of order.

Customs duties and taxes: There are no taxes or duties for orders to New Zealand.

 *Returns are not supported for some locations in New Zealand. Please reach out to us to check.

To India

Normal shipping: SGD $90 (approx. 30 AED), 28 – 35 calendar days from the date of order.  

 *Returns are not supported for India currently.

Delivery Instructions

For a smooth and prompt delivery, please provide accurate and complete shipping information, including your phone number and detailed address. This ensures your package reaches you without issues.

We are not liable for failed deliveries or lost packages resulting from the following issues:

• Incorrect phone number
• Inaccurate or incomplete address
• Not responding to calls or messages from the courier

Customers are responsible for any customs duties, return shipping fees, or additional costs incurred if a package is returned.

Return and Exchange Policy

Cancellation

Orders for all products except custom hair systems can be cancelled before it is shipped out. Once an order is shipped, we will not be able to cancel the order.

Custom hair systems can be cancelled before the hair system is produced. Please contact our team via [email protected] if you wish to cancel a custom hair system order and our team will let you know if it can be cancelled.

14 day refund policy

If you are unsatisfied with your order, you may request for a return and refund, or an exchange on all eligible products within 14 days of delivery. Please refer to the below sections for return and exchange instructions.

Please note that shipping fees and any custom duties and taxes for the product will not be refunded by EasyMane.

We support returns from the countries listed in the shipping section above, except for UAE, India, and parts of New Zealand. 

Eligible products

Hair system accessories are not eligible for refunds or returns.

Hair systems must be in the same condition you received them (unaltered, undamaged, containing no signs of wear and tear, styling products or odor), be in their original packaging, and returned or exchanged within 14 days of the delivery date.

All free gifts and/or accompanying accessories to the hair system must be returned together, unless otherwise instructed by EasyMane’s team during your return request.

Please note that custom hair systems are not eligible for return or exchange. Custom hair systems are systems that have customized hair length, base size, hair color, or other custom options applied.

Return and refund instructions

You may initiate a return and refund request by contacting [email protected] with your request. 

Please include the following information in your returns request:

1. Your name
2. Your order ID
3. Item(s) that you wish to return
4. Reason for returning the items

EasyMane will arrange for the collection of the product from you or you may be asked to drop off the parcel. The shipping fee will be paid by EasyMane. Should you miss the courier collection, you will be responsible for arranging and covering the cost of shipping the product to EasyMane. EasyMane will not be held responsible for any shipping delays or lost parcels for items you ship yourself.

Upon receiving your item, EasyMane will assess if it is eligible for refund. If your order is deemed to be eligible, your refund request will be processed. If your order is not eligible, the product will be shipped back to you at your own cost. You will be updated of the refund status by email.

Refunds will be processed within 30 business days from the date it was approved and will be made through your original mode of payment.

Please note that shipping fees and any custom duties and taxes for the product will not be refunded by EasyMane.

Exchange

Exchange of products are not allowed. Please request for a return and place a separate order for your required item.